Returns & Exchanges
At Brooklyn Bicycle Co., we want you to love your ride, which is why we offer a 30-day window for returns and exchanges on all bikes and accessories. If your gear isn't the perfect fit for your urban adventures, we are here to help you find the right solution.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items in their original packaging; for bicycles, ensure all components are secured to prevent damage during transit.
Ship It Back
Affix the provided prepaid shipping label to your box and drop it off at any authorized carrier location or schedule a pickup.
Inspection and Refund
Once our team inspects the returned gear to ensure it is in original condition, we will process your refund or ship your new exchange item within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing